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Our website address is: https://findhkdentist.com.hk
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When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
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Client Communications and Data Sharing
When a client submits any communication to us — including but not limited to requests for quotation, real‑time dental enquiries, contact forms, messages sent via any chat bubble, or any text or rich message — the client’s profile and message content will be shared directly with the relevant dentist or clinic for the purpose of responding to the enquiry and providing appropriate services.
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When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day
We also use automated profiling tools through third-party services. (e.g. Meta Pixel and Google Ads Conversion Tracking Code). These tools may collect information about your browsing behavior (for example, pages you visit and interactions with our site) in order to deliver relevant advertisements. This type of profiling does not involve legal or significant personal decisions, such as credit approvals or contract terms. It is limited to marketing purposes only.
Although we may use cookies to enhance your experience, these do not contain personal data and are used for session management and analytics.
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How we protect your data
This site retains security logs of every log-in attempt made to the CMS backend. This information — including the end user’s public IP address, username, and the status of his or her attempt — is used to help prevent unauthorized system access and maintain Quality of Service for all site visitors.
This data is only retained while relevant for security purposes and is automatically removed after 90 days.
What personal data do we collect and why?
When visitors or users submit a form or send a requst via the Chat Bubble, we capture the IP Address for spam protection. We also capture the following:
1. First Name
2. Last Name
3. Email Address
4. Mobile Phone Number
5. Billing Address
6. Credit Card or payment method Information
We will send a one-time password (OTP) by SMS and email to verify ownership of the mobile phone number and email address before a user can register on the website, preventing abuse of site functions.
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We retain personal data for as long as necessary to fulfill the purposes outlined in this policy, or until you submit a formal request for data erasure. Once such a request is verified, we will delete the relevant data in accordance with applicable laws.
Where we send your data
All collected data will be kept private and confidential, and will only be shared with third-party partners (e.g., dental clinics) who have signed a non-disclosure agreement (NDA) ensuring that the personal data is used strictly within the scope of their business operations.
Third Parties
We use Google reCAPTCHA for spam protection. Their privacy policy can be found here : https://policies.google.com/privacy?hl=en.
Eshop
We collect information about you during the checkout process on our store. While you visit our site, we’ll track:
Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed.
Location, IP address and browser type: we’ll use this for purposes like estimating the taxes.
We’ll also use cookies to keep track of cart contents while you’re browsing our site.
When you order product or service from us, we’ll ask you to provide information including your name, billing address, email address, phone number, credit card information and optional account information like username and password. We’ll use this information for purposes, such as:
1. Send you information about your account.
2. Respond to your requests, including complaints.
3. Set up your account for our store
4. Comply with any legal obligations we have
5. Improve our store offerings by sending you marketing messages if you choose to receive them.
Eshop
We collect information about you during the checkout process on our store. While you visit our site, we’ll track:
Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed.
Location, IP address and browser type: we’ll use this for purposes like estimating the taxes.
We’ll also use cookies to keep track of cart contents while you’re browsing our site.
When you order product or service from us, we’ll ask you to provide information including your name, billing address, email address, phone number, credit card information and optional account information like username and password. We’ll use this information for purposes, such as:
1. Send you information about your account.
2. Respond to your requests, including complaints.
3. Set up your account for our store
4. Comply with any legal obligations we have
5. Improve our store offerings by sending you marketing messages if you choose to receive them.
