Who we are
Our website address is: https://findhkdentist.com.hk
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment..
Client Communications and Data Sharing
When a client submits any communication to us — including but not limited to requests for quotation, real‑time dental enquiries, contact forms, messages sent via any chat bubble, or any text or rich message — the client’s profile and message content will be shared directly with the relevant dentist or clinic for the purpose of responding to the enquiry and providing appropriate services.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day
We also use automated profiling tools through third-party services. (e.g. Meta Pixel and Google Ads Conversion Tracking Code). These tools may collect information about your browsing behavior (for example, pages you visit and interactions with our site) in order to deliver relevant advertisements. This type of profiling does not involve legal or significant personal decisions, such as credit approvals or contract terms. It is limited to marketing purposes only.
Although we may use cookies to enhance your experience, these do not contain personal data and are used for session management and analytics.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information..
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.
How we protect your data
This site retains security logs of every log-in attempt made to the CMS backend. This information — including the end user’s public IP address, username, and the status of his or her attempt — is used to help prevent unauthorized system access and maintain Quality of Service for all site visitors.
This data is only retained while relevant for security purposes and is automatically removed after 90 days.
What personal data do we collect and why?
When visitors or users submit a form or send a requst via the Chat Bubble, we capture the IP Address for spam protection. We also capture the following:
1. First Name
2. Last Name
3. Email Address
4. Mobile Phone Number
5. Billing Address
6. Credit Card or payment method Information
We will send a one-time password (OTP) by SMS and email to verify ownership of the mobile phone number and email address before a user can register on the website, preventing abuse of site functions.
How long we retain your data
We retain personal data for as long as necessary to fulfill the purposes outlined in this policy, or until you submit a formal request for data erasure. Once such a request is verified, we will delete the relevant data in accordance with applicable laws.
Where we send your data
All collected data will be kept private and confidential, and will only be shared with third-party partners (e.g., dental clinics) who have signed a non-disclosure agreement (NDA) ensuring that the personal data is used strictly within the scope of their business operations.
Third Parties
We use Google reCAPTCHA for spam protection. Their privacy policy can be found here : https://policies.google.com/privacy?hl=en.
Eshop
We collect information about you during the checkout process on our store. While you visit our site, we’ll track:
Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed.
Location, IP address and browser type: we’ll use this for purposes like estimating the taxes.
We’ll also use cookies to keep track of cart contents while you’re browsing our site.
When you order product or service from us, we’ll ask you to provide information including your name, billing address, email address, phone number, credit card information and optional account information like username and password. We’ll use this information for purposes, such as:
1. Send you information about your account.
2. Respond to your requests, including complaints.
3. Set up your account for our store
4. Comply with any legal obligations we have
5. Improve our store offerings by sending you marketing messages if you choose to receive them.
Eshop
We collect information about you during the checkout process on our store. While you visit our site, we’ll track:
Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed.
Location, IP address and browser type: we’ll use this for purposes like estimating the taxes.
We’ll also use cookies to keep track of cart contents while you’re browsing our site.
When you order product or service from us, we’ll ask you to provide information including your name, billing address, email address, phone number, credit card information and optional account information like username and password. We’ll use this information for purposes, such as:
1. Send you information about your account.
2. Respond to your requests, including complaints.
3. Set up your account for our store
4. Comply with any legal obligations we have
5. Improve our store offerings by sending you marketing messages if you choose to receive them.
